Refund Policy

Treatment packages are non-refundable. Unused portion of the packages are non-exchangeable for another time.

Deposit Policy

A 30% deposit is required to help us secure your appointment time slot. Please have your credit card details handy when making your reservation.

Cancellation Policy

If you wish to cancel or reschedule your booking, it is required that you provide us at least 24 hours notice to reschedule your appointment. This i subject to availability. If your cancellation is less than 4 hours' notice we will charge a 30% cancellation fee. A 50% fee will be charged if you do not attend your scheduled appointment.

Check-in

Please arrive at least 10 minutes before your scheduled treatment to avoid reduced treatment minutes. A late arrival will result in a shorten treatment to accommodate other customer schedules fairly.

Politeness

As this is a sanctuary for all those looking to relax and renew their mind body and spirit, we ask you to please consider others and keep noise levels to a minimum. We do not allow children at the spa unless they are scheduled for a treatment and are accompanied by an adult. Please silent/switch off electronic gadgets and respect other guests privacy.

Payment

We accept cash and all major credit cards. All prices are nett, quoted in AUD and are subject to change without prior notice.

Voucher Redemption

Terms and conditions apply to the voucher. Please read terms and conditions to avoid disappointment. The voucher will be required upon appointment. A minimum of 24 hours notice period must be made to cancel or re-schedule your appointment, failure to do so will void your Voucher. These terms and conditions are also applicable to missed appointments without the 24 hours notice period. Late appointments may reduce the treatment time. All bookings are subjected to availability. AND LIMITED OF REDEEMED ON WEEKEND WITHOUT NOTICE.

For Weeked redeemption will be $ 15.00 extra charge.

Late redeemption will be $10.00 extra charge.

Smoking and Alcohol

Smoking and the consumption of alcohol within the spa area are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after spa treatments.

Spa Treatment Hours

The Spa is open from 10am to 10pm daily. Last treatment finishes at 10pm.

Valuables

We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibilityfor the loss of money or valuables of any kind brought into the spa premises.